Publish issues

Publishing is usually instant. When it isn’t, one of these is almost always the cause.

Publish opens “Choose a plan to publish”

The site doesn’t have a plan yet. Every published site needs one.

1. In that panel, pick yearly or monthly, then Basic or Pro.
2. Complete Stripe Checkout.
3. Connect and verify your domain, if you haven’t already.
4. Click Publish.

Members see the Publish button greyed out with “An admin needs to subscribe before this site can be published” — only owners and admins can buy plans. See Basic and Pro plans.

Publish button is disabled

• No verified domain. Hover the button: “Set up a domain in Settings before you can publish”, “Waiting for your domain to verify — check DNS in Settings” or “Domain verification failed — check the DNS records in Settings”. See Domain not verifying.
• The site might be mid-generation. Wait for it to finish.
• The browser tab may have lost the session. Refresh and sign in again.

Publish failed

A banner or toast says the publish failed. Try these in order:

1. Click Publish again. Most transient failures resolve on a second attempt.
2. Check Billing → Subscriptions — is the site’s plan still active? A failed renewal payment puts it into a “past due” state, and publishing answers “This site needs an active Basic or Pro plan to publish”. Update your card under Payment methods & invoices, then publish again.
3. Ensure the site actually has a current version. If you just generated a site and the generation failed, publish will fail too. See Generation failed.
4. Contact support with the site URL and the approximate time of the failure.

Live site doesn’t reflect my latest edits

Publishing is a manual step — edits don’t automatically appear live.

1. Confirm the editor shows the version you want live.
2. Click Republish.
3. Open the live URL in an incognito window to avoid cache surprises. See also Preview not updating.

Live site is completely unreachable

• Custom domain: check the domain status is Active in the domain sheet. See Connecting your domain.
• Plan: confirm the site’s plan is active on Billing → Subscriptions. A cancelled plan keeps the site live until the end of the paid period, then unpublishes it.

I need to push an urgent fix

1. Make the edit.
2. Verify it in the preview.
3. Click Republish.
4. Hard-refresh your live URL (Ctrl/Cmd + Shift + R) to confirm.

Next

• Basic and Pro plans
• Generation failed
• Preview not updating